DevStream

We developed DevStream, a service focused at Magento merchants that have a simultaneous requirement for 24/7 technical support, operational support and continuous development. With dedicated resource and clear online tools, DevStream provides you with professional support coupled with a dependable development process, backed up by our Magento certified team whose success is measured by your satisfaction rating.

One solution

Covering your ongoing support and strategic development requirements, with pre-booked resources, delivered by an award winning team.

Strategic consultation

UX recommendations

Performance optimisation

Magento & extension updates

Security updates & reviews

Environment Audits

Capacity planning

Dedicated resource

Reserved resource for change requests. Your development demand is pre-booked in our resource management system enabling us to deliver change requests fast.

Flexibility

One hourly rate, unlimited roll-over of unused hours, no long contracts with the ability to pause, upgrade or downgrade packages at any time.

24/7 Incident support

Our team are highly experienced in providing 24/7 critical support and have robust solutions for out of hours monitoring, response and incident escalation.

Direct communication

Your dedicated account manager provides weekly prioritisation and update calls. This combined with regular director level account reviews ensures we deliver value.

Solution specialists

Access senior solution consultants for advice via scheduled consultation meetings for complex requirements or persistent issues.

Online tools

Full visibility of real-time support usage with a breakdown of tasks, ticket priorities, feature requests, resource slot bookings and deployment milestones.

DevStream brochure

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Industry leading support

You know that we are serious about support when we say that over 70% of our revenue is generated from ongoing support and continuous development through our DevStream service. We are fully geared up to deliver robust critical and first line support coupled with continuous feature development through a regular deployment schedule.

How it works

Why choose DevStream?

We recognise the need for all merchants to be able to simultaneously resolve support issues as they arise and deliver new feature requests in a timely manner. Previous ways of working would mean new requirements were specified in isolation, quoted for, then scheduled with the next available resource. This would lead to the delivery of new requests being sporadic and disjointed. Merchants need regular feature releases to keep ahead of the competition.

DevStream clients

Some of the clients that use DevStream to support and grow their businesses.

Get in touch

Think we could be the right partner to help grow your commerce business? Contact us to see how we can help.