Frustrated with poor agency support?

As a leading Magento (Adobe Commerce) Agency we regularly speak to merchants who have had a bad experience of developing on the platform, have a site that’s running really slowly or are struggling to get the online growth they know is out there.

At Fisheye we specialise in solving those problems. We have put this guide together to share what we have learnt over the years, helping other merchants who have been in a similar position to where you might find yourself now.

It outlines the journey we as an agency went on to create a specific solution called Devstream. It shares tips and advice on what you can consider if you find yourself asking key questions of your agency relationship, site performance or online growth.

We hope that you find it interesting, that it gives you some food for thought or allows you to recognise key aspects that you may need to focus on to bring about change within your business.

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What's in this guide?

The purpose of this guide is to support merchants using Adobe Commerce who have had a bad experience whilst developing on the platform, have a site that’s running really slowly or are struggling to get the online growth they know is out there. It shares how Fisheye transformed as a business to focus specifically on supporting existing users of the Adobe Commerce (Magento) platform to enable them to grow and thrive online.

10 tell tale signs that your agency relationship is not what it should be

What we think ongoing support for Adobe Commerce Merchants should look like

10 guiding principles critical to providing effective support and continuous development

“Moving on to DevStream improved the stability and performance of our site substantially while also allowing us to develop new features. Working with Fisheye has been a breeze compared to other agencies and they have become a trusted and essential partner to our business.”

Dan Gifford, IT ManagerDavid Neiper

Whats DevStream?

A go to solution within the Magento (Adobe Commerce) community for merchants that have a simultaneous requirement for growth strategy, technical support and continuous development. With dedicated resource and clear online tools, Devstream provides a professional support service coupled with a dependable and proactive development process.

Strategic Consultations & Audits

UX Audits & Recommendations

Digital Marketing Audits & Recommendations

Speed & Performance Optimisation

Module Audits & Upgrades

Security Updates & Reviews

Technical & Hosting Audits

Commercial Road Map Development

Commercial road mapping

Strategic road maps to drive growth, driven by detailed UX audits, commercial audits, speed & performance reviews, technical audits, marketing audits, 360 competitor analysis, and more.

Strategic guidance

Your commercial delivery manager provides strategic roadmaps and guidance working alongside your dedicated account manager to prioritise tasks and manage delivery. This combined with monthly account reviews ensures we continue to drive growth and deliver value.

24/7 Incident support

Our team are highly experienced in providing 24/7 critical support and have robust solutions for out of hours monitoring, response and incident escalation.

Dedicated resource

Reserved resource for change requests. Your development demand is pre-booked in our resource management system enabling us to deliver change requests fast.

Flexibility

One hourly rate, unlimited roll-over of unused hours, no long contracts with the ability to pause, upgrade or downgrade packages at any time.

Online tools

Full visibility of real-time support usage with a breakdown of tasks, ticket priorities, feature requests, resource slot bookings and deployment milestones.

DevStream clients

Some of the clients that use DevStream to support and grow their businesses.